IT Service Models Explained by Gareth
Our Saskatoon IT Tips are from the Trusted professionals at Burnt Orange Solutions. We promise to have a one-hour response time for all your Saskatoon IT support needs. Honesty and respect are important to us. In our latest IT Expert tip Article, Gareth explains IT service models.
IT Service Models
Before you choose your IT services, it is important to understand the 3 predominant service models the majority of companies fit into. While some companies may offer a blend of the service models, others may offer only one. The 3 common IT service models are explained below.
IT Service Model #1 – Time and Materials (‘Break-Fix’)
In the IT services industry, this service model is known as “break-fix”. Under the “break-fix” model, IT services are provided and billed to customers as they need them rather than paying a monthly fee. Under this model, you may contact your technician to resolve a short-term problem such as removing a virus, and pay a fee for that service. Other times the project may be longer-term such as a computer network upgrade, in which case the end date and outcome would be specified.
IT Service Model #2 – Managed IT Services
This model follows a proactive approach to IT services, offering a monthly fee for professional IT support. Under this model, your IT service company will install and support all devices connected to your business’s server, as well as offer telephone and on-site support for your business. Other managed IT services include security, backup, and other services that maintain and monitor the health and performance of your computer network.
IT Service Model #3 – Software Vendor-Supplied IT Services
These support services are offered by software companies in the form of a help desk or troubleshooting support. These IT services are extremely limited as they only cover the specific application and not your entire computer network. If the problem ends up being outside of the vendor’s software or hosted server, they are often unable to assist. These services are not enough for most businesses to stay up and running.
Most businesses require full IT management services in order to support them. If you are looking to outsource your business’s IT services, or are interested in learning more contact the experts at Burnt Orange Solutions for all your IT service needs.
We hope this article gave you some insight. If you want to ensure your business’s IT security, contact the Trusted Saskatoon IT professionals at Burnt Orange Solutions and we can take IT worries off your plate.
Burnt Orange IT Solutions Products & Services:
- Managed Networks
- Backup and Recovery
- Data and Network Security
- Hosted Services
- Telephone Systems
- Secure WiFi Networks
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